Here are a few reasons why some insights may be missing or show as "-" on Publer:

1. Unexpected Follower count changes

If your follower count suddenly drops and then recovers, it may be due to:

• Missing permissions on your connected account.
• Payment issues affecting data syncing
• Temporary issue with the analytics etc.

To fix this issue:

• Reauthorize the account to gain access to all the permissions. Follow the steps here.
• If applicable, fix the payment issues by following these steps.

2. No insights for Instagram posts

• Instagram posts may not display insights if they were created before switching your account from a Personal Profile to a Creator or Business account.
• Keep in mind that insights are only available for posts that are made after the switch to a Professional account.

3. Metrics Displaying "-" (null)

When you see "-" (null) for specific metrics, it means that the data isn’t accessible due to API limitations. Take a look at all the metrics we can gather from the social network APIs.

For competitor accounts, if you filter by a specific social account, you’ll only see the metrics that are available for that account.

Written by: Brikena Cani

Updated on: 20/11/2024