To update the billing email address :

• Go to Settings, then proceed to the Billing tab.
• Click the Update billing email.

If you are paying through Paddle:

• Enter the new email address you will be using for billing purposes.
• Then, tick the acknowledgement box, and click the Save button.

• Here's a preview of how the email will appear when sent to the payment provider:

• The payment provider will respond in a few business days.

• Once your billing email address has been updated, the payment provider will notify you via email.

If you are paying through PayPro:

• Enter your new billing email address.
• Then, tick the acknowledgement box, and click the Save button.

• Here's a preview of how the email will look when sent to the payment provider:

• The payment provider will respond in a few business days.

• Once your billing email address has been updated, they will notify you via email.
• Here's how the email from PayPro Global will look once your billing email address has been updated:

Keep in mind :

• Changing your login email under the Access & Log In tab won't affect your billing email address. To update your Billing email address, simply follow the instructions provided above.
• Your payment provider could take a few business days to respond, or they might get back to you promptly.
• Once the billing email address has been updated, all invoices and payment-related communications will be sent to the new email by the payment provider.

Written by: John Ezekiel Jacinto

Updated on: 18/11/2024